Legal

Terms of Service

Terms of use for the RolePrint™ platform, RolePrint Exit™, RolePrint Transfer™, and related services. By using our services, you agree to these terms.

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Key Commitments

  • Your data remains your property. We do not claim ownership of your content or data.
  • Analysis uses metadata and activity signals only. We do not read email or document content.
  • RolePrint™ Tools are designed for handoff and governance after a confirmed departure or formal transition—not for monitoring current employees.
  • You can request deletion of your data. We will process requests in line with our data retention and legal obligations.
  • Pilot and enterprise customers may receive a separate agreement that supplements or supersedes these terms where agreed in writing.

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the RolePrint™ platform, including RolePrint Exit™, RolePrint Transfer™, the RolePrint™ website, and any related applications, APIs, or services (collectively, the "Services") offered by RolePrint™ or its affiliates ("we," "us," or "our"). By accessing or using the Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, do not use the Services. We may provide a separate written agreement (e.g., pilot agreement, enterprise agreement) that expressly supersedes or supplements these Terms; in that case, the separate agreement governs to the extent of any conflict.

2. Description of Services

The Services help organizations capture role-based activity and produce handoff and governance materials using data from Microsoft 365 (or other configured sources). RolePrint Exit™ is intended for post-departure role reconstruction and evidence. RolePrint Transfer™ is intended for knowledge transfer in offshore, contractor, or similar transitions. The Services are provided on a subscription or pilot basis as described in your order or agreement.

We may change, suspend, or discontinue features or the Services with reasonable notice where practicable. We do not guarantee availability or that the Services will meet every use case or integration requirement.

3. Account and Acceptable Use

You must provide accurate information when creating an account and keep it current. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You will use the Services only in compliance with these Terms, applicable law, and your organization's policies.

You will not: (a) use the Services for any illegal purpose or in violation of any laws; (b) attempt to gain unauthorized access to the Services, other accounts, or our systems or networks; (c) use the Services to monitor individuals without appropriate legal basis and organizational authorization; (d) resell or sublicense the Services except as expressly permitted; (e) reverse engineer, decompile, or attempt to derive source code from the Services except to the extent permitted by law; or (f) use the Services in a manner that could harm, overburden, or impair the Services or any third party.

We may suspend or terminate your access if we reasonably believe you have violated these Terms or pose a risk to the Services or others.

4. Data and Privacy

Our collection and use of personal and customer data are described in our Privacy Policy. By using the Services, you consent to that processing. You are responsible for ensuring that your use of the Services (including any data you provide or authorize us to access, such as Microsoft 365 data) complies with applicable data protection and employment laws and that you have any necessary consents or legal bases.

We process data in accordance with our Privacy Policy and applicable law. Where we act as a processor for your personal data, we will process it only on your documented instructions and in accordance with applicable data processing terms.

5. Intellectual Property

We and our licensors own all right, title, and interest in the Services, including the RolePrint™ platform, software, design, and content we provide (excluding your data). These Terms do not grant you any ownership in our intellectual property. You may not use our trademarks (including RolePrint™, RolePrint Exit™, RolePrint Transfer™) except as necessary to use the Services or as we otherwise permit in writing. You retain ownership of your data; you grant us a limited license to use, store, and process your data as needed to provide and improve the Services and as set out in our Privacy Policy.

6. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. THE SERVICES PRODUCE REPORTS AND ANALYTICS FOR INTERNAL USE; THEY DO NOT CONSTITUTE LEGAL, TAX, OR PROFESSIONAL ADVICE. YOU ARE RESPONSIBLE FOR YOUR USE OF THE OUTPUTS AND FOR COMPLYING WITH APPLICABLE LAWS.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, WHETHER IN CONTRACT, TORT, OR OTHERWISE.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US (IF ANY) IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (USD $100), WHICHEVER IS GREATER. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN SUCH CASES, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

8. Indemnity

You will indemnify, defend, and hold harmless us and our affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms or any law; (c) your data or content; or (d) any dispute between you and a third party relating to the Services. We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, at your expense.

9. Termination

You may stop using the Services at any time. We may suspend or terminate your access or your account if you breach these Terms or for other operational or legal reasons with reasonable notice where practicable.

Upon termination, your right to use the Services ceases. Sections that by their nature should survive (including Data and Privacy, Intellectual Property, Disclaimers, Limitation of Liability, Indemnity, and Governing Law) will survive termination.

10. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute arising out of or related to these Terms or the Services shall be resolved exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction there. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

11. Changes to Terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the "Last updated" date. If we make material changes, we will provide additional notice (e.g., by email or a notice in the Services) where appropriate. Your continued use of the Services after the effective date of the updated Terms constitutes acceptance of the changes. If you do not agree, you must stop using the Services.

12. Contact

Questions about these Terms? Contact us at legal@roleprint.com or through our Contact page.

Last updated: January 31, 2026.